22 Jan Train operator GWR rolls out Autism awareness training
Train operator GWR has provided bespoke autism awareness training for front line staff, allowing them to be better prepared to help people living with the condition use public transport.
Looking to provide the best possible experience for all passengers, GWR has worked with autism charity Anna Kennedy Online to create a bespoke autism awareness training package to help its staff better meet the needs of those travelling with autism.
For those with the condition, some of the more commonly experienced issues are the presentation of anxiety and processing information as well as the need for structure and reassurance.
Anna Kennedy OBE, Director and founder of the charity said
“Anna Kennedy Online Autism Charity are proud to be able to help raise autism awareness to GWR staff. As a parent of two young men travelling by train this has always been a difficult experience due to my youngest son who has significant sensory issues.
“Whistles blowing, crowded and noisy stations, doors banging can be a bit full-on and cause him anxiety. By sharing information with all staff this will hopefully help create a less stressful journey.”
There are around 700,000 people in the UK living with Autism – that’s more than 1 in every 100 people. The autism awareness programme was written by Austin Hughes Senior Practioner of the charity, who lives with autism. Both Anna Kennedy and Austin Hughes were filmed talking about their experiences.