05 Jun Research says energy customers in the Essex are clueless about the cost of their energy supply
Energy customers in the East of England are failing to open their energy bills – putting them at risk of unwittingly falling victim to gas and electricity price hikes.
And ‘bill-literacy’ means even more customers are sticking their heads in the sand and are clueless about the cost of their energy supply, new research has shown.
But people could be saving nearly £300 on their bills by joining forces in Carphone Warehouse’s ‘Green Collective Switch’.
Research by Atomik for Carphone Warehouse showed that, for energy consumers in the East of England,:
· Thirty-five per cent of people are at risk of surprising energy hikes because they fail to open their household bills
· 62% do not know the standard price of energy for their home, with fixed payments and bill confusion cited as the main reasons people do not read their bills
· 44% do not know exactly how much energy is used in their house each month
· Carphone Warehouse’s ‘Green Collective Switch’ could see people save up to £296 on their energy bills
The research showed that, of those who receive their bills through the post, only on in five actually read them.