28 Feb London Stansted trains 1,000 staff as Dementia Friends to help passengers with hidden disabilities
A major milestone has been reached at London Stansted to help staff better support passengers and their families affected by dementia.
More than 1,000 Stansted Airport staff have become Dementia Friends and completed awareness training so they can help passengers with hidden disabilities when the travel through the airport.
The airport is working with the Alzheimer’s Society to train all its staff, from security officers and office workers to firefighters and engineers, to become a dementia-friendly community.
It’s now rolling out the scheme even further and encouraging the 200 on-site businesses to make all 12,000 people who work at the airport dementia aware.
Lucy Martin, Accessibility Manager at London Stansted Airport, said:
“We’re delighted to reach this major milestone which will help our staff better support passengers and their families affected by dementia and make their journeys as smooth and comfortable as possible. An airport can be particularly stressful for a passenger living with dementia, so we’ve teamed up with the Alzheimer’s Society to make sure that they get the best support possible at every point during the airport journey. Our aim is to train all our staff across all levels and roles and encourage the 200 on-site companies to adopt the training too and work with us towards London Stansted being a dementia-friendly airport.”