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Essex housing association launches new online services to enhance customer experience

01 Mar Essex housing association launches new online services to enhance customer experience

Locally managed charitable housing association, CHP, has launched a brand-new customer area on its website.

More than three quarters of people in Great Britain now manage their finances online, and over 80 per cent use the internet to find information about goods and services*. With this in mind, CHP has created its new online area to make it easy for customers to manage their account, view and make changes to their tenancy and report concerns such as anti-social behaviour.

Registering for a new online account will also give customers the freedom to raise requests such as organising parking permits, apply to keep a pet at their property, update their details and even request appointments for repairs and other maintenance. Important documents relating to their tenancy will also be available to view along with lots of other useful information and advice.

Users will be able to easily access notifications, letters and statements whenever they need to, without waiting for usual office opening hours for assistance.

Customers will also be able to keep track of their current account balance and make secure rent and service payments. When they log in to the secure area, the homepage will show outstanding balances, recent payments and statements.

Customers can register for a new online account and check out the services available by visiting

Michael Barber, Digital and Transformation Director said: “The launch of this new area of our website is a key milestone for us, as we seek to put our customers in more control of their tenancies. We know customers expect to be able to access our services when it is convenient to them, and this allows them to do just that.

“We will be adding new functions in the coming months, but we encourage customers to register for their online accounts now to see what’s available. Our team will be on-hand to support customers with setting up their accounts and accessing our online services if needed.”