03 Jul FOOD-LOVERS LEFT SHORT-CHANGED AS HALF OF ALL DELIVERIES ARRIVE COLD
British food-lovers have hit out at the nation’s sub-par food delivery services – following new research revealing nearly half of all orders arrive COLD.
The nationwide survey of 2,000 people from SUPPER London found a whopping 48% of all orders are delivered at an unacceptable temperature.
According to the data, one in five UK residents order at least one meal a week, channelling more than £220m into the UK’s economy each and every week.
When it comes to what’s important in food delivery, respondents report temperature (65%) and quality (84%) are the key factors.
The independent survey, commissioned by premium food delivery service Supper London, revealed just how often London-based foodies are left disappointed and frustrated with their restaurant delivery experiences.
Almost three in ten (29%) complain of poor food quality, while a similar number (30%) have received the wrong order and almost half (46%) have had their food order cancelled.
London proved to be the worst-affected city, with the highest number of reports of cold food deliveries. Just 43% of Londoners say their food arrives hot, compared to 73% of Scots.
With 18% of British people admitting to often being disappointed by their order, it’s no surprise that half (50%) say they would pay more for better quality options and to guarantee their food arrives hot, every time.
Premium food delivery service SUPPER London offers a solution to the capital’s food delivery troubles, in partnership with 200 of the city’s most exclusive fine-dining restaurants.
Restaurants available through the service include luxury Italian restaurant C London and premium Chinese destination, Park Chinois.
SUPPER continues to set itself apart from other food delivery services through its recent investment in a new cutting-edge fleet integrated with state of the art temperature control boxes which ensure every dish arrives at the perfect temperature. They’re the only provider in the UK currently using this innovative technology which has been deployed across 100% of their fleet.
Philip Mostyn, Chief Operating Officer at Supper London, at Supper London, said: “It is disappointing to see that such poor standards persist when it comes to food delivery across the country, and even more so in London. Bad service and cold food quite simply should not be the norm.
“Here at SUPPER London, we work closely with restaurants known for their impeccable service and quality and take great care in ensuring that their dishes are delivered to your doorstep in pristine condition and at the perfect temperature – guaranteed to avoid the disappointment so many people are experiencing.
“When a customer opts to dine in, the experience should be enjoyable and stress-free, just like it would be at a restaurant. This is what we pledge to our customers, offering them best in class restaurants and dishes with every order through a smooth and simple process. Customers should not have to start reheating meals that have been carefully prepared by some of London’s top chefs, or worse yet, eat those dishes lukewarm or cold.
“We have an all-electric, zero-emission delivery fleet that, in addition to driving the company’s commitment to reducing carbon emissions, is customised with the latest technologies including innovative temperature controls and suspensions, to ensure that meals arrive from restaurant to customer exactly as they were prepared in the restaurant.”
For an upgraded food delivery experience in London, place your order with SUPPER London at: https://supper.london/home
