09 Aug CHP HOSTS VISIT FROM HOUSING MINISTER EDDIE HUGHES
Essex-based housing association CHP was delighted to host a visit from Eddie Hughes MP, Minister for Housing and Rough Sleeping yesterday (5 August).
The Minister visited CHP’s main office in Chelmsford to hear more about how the company is implementing the social housing white paper. Published by the Government last year, the white paper sets out how social housing customers should be kept safe, listened to and how things will be put right when they go wrong.
During the visit, CHP’s Chief Executive Mary Gibbons explained how the company is working to provide safe, well-maintained and sustainable homes for all of its 25,000 customers. Mary also spoke about how CHP is providing new opportunities for customers to have their voices heard, and helping more people take their first steps into home ownership.
Mr Hughes also has the opportunity to speak with a number of CHP customers about their experiences of living in social housing. This included members of the company’s new Customer Review Panel and Building Safety Group.
Eddie Hughes said: “It was great to visit CHP to hear more about what they are doing to empower their residents and ensure that their voices are heard every day. Speaking to residents, it’s clear that they feel listened to and know that CHP will take their concerns seriously. This is what our Social Housing reforms are all about, ensuring all social housing is of the highest quality and driving up standards across the whole sector.”
Mary Gibbons said: “We are really grateful to Mr Hughes for visiting us to hear more about how we implementing the themes of the white paper. At CHP we put our customers at the heart of everything we do, so it was great to talk more about some of the ways we are doing this.
“I was also delighted that Mr Hughes had the opportunity to speak directly with our customers about their experiences of living in our homes. We are committed to engaging openly with our customers and making improvements based on their feedback.
CHP has launched a new Customer Engagement Strategy to give customers a range of opportunities to shape services, provide feedback and hold the company to account. The engagement opportunities are flexible so customers can decide how much involvement they have.