Three railway workers from Essex and east London have shared their experience in helping people in distress as GBR Anglia highlights its support for World Suicide Prevention Day.
The theme of the day, held annually on 10 September, is about ‘changing the narrative on suicide’ and moving to a culture of understanding and support.
Colleagues across c2c, Greater Anglia and Network Rail have made hundreds of life-saving interventions since partnering with Samaritans over a decade ago. More than 900 Anglia railway staff have been trained in how to recognise someone who may be suicidal, how to approach them and how to start a conversation by Samaritans’ Managing Suicidal Contacts course.
Since July 2025, rail staff and British Transport Police have started a total of 134 potentially life-saving conversations across the railway in Anglia. Almost 1,000 have taken place since 2021, highlighting the difference a brief conversation can make when someone may be in distress.
Life Saver 1
Majid + Derrick
Majid and Derrick (credit: GBR Anglia)
Two security officers on c2c, Derrick and Majid, helped support a suicidal woman in a fast-moving situation at a station in east London.
The team were alerted that the woman was in an agitated state, before she was seen to cross the tracks at the station, informing the pair that she wanted to jump in front of a train.
Majid approached and spoke to the woman calmly, trying to keep her in a safe area before she got on a train, and then off again and generally putting herself in danger.
Throughout all of this, customer safety was kept at the heart – both for the woman concerned and others: the pair kept the driver of the train informed, along with the signaller who controls train movements and the police, who quickly arrived.
Life Saver 2
Kymmy
Kymmy (credit: GBR Anglia)
Greater Anglia customer service worker Kymmy, works at stations in Essex and was working on an ordinary shift on what was, up to that point, an ordinary day.
She spotted a man with the toes of his shoes over the edge of the platform, so she went over to check he was OK and, while Kymmy was engaging with small talk, she didn’t receive any eye contact or even a nod back.
It was then that everything changed, when the train arrived shortly afterwards and Kymmy told him to ‘have a good day’, when he said ‘I will now. I was thinking about jumping, but I’m not now.’
Kymmy was quite confused initially as it was said in such a calm and unassuming way – but it has stayed with her, and she still thinks about it even now when she is at the station.
Reflecting on the experience, Kymmy said:
“You never know what people are going through; there’s no textbook look of a person in mental distress or who is feeling suicidal.
“Everyone has a gut feeling and I’d say that you’ve nothing to lose about approaching someone: you could be saving somebody’s life.”
The trio’s stories are just two of many examples across the GBR Anglia network showcasing the care and compassion that rail staff use at work every day.
Lee Parlett, GBR Anglia’s Health, Safety, Security & Environment Director, said:
“Our colleagues across our network are highly trained and have customer safety at the heart of everything they do.
“This World Suicide Prevention Day, we are proud to showcase the stories of Majid, Derrick and Kymmy to show that both the power of care and a simple chat can potentially save a life.”
The Samaritans course provides training for rail staff working in all manner of roles, teaching them some of the essential listening skills that underpin Samaritans’ services, as well as how to safely resolve a situation and refer a person to friends, family, the British Transport Police or Samaritans to receive further support.
Network Rail Anglia also have two embedded NHS mental health nurses. In the last two years, more than 150 people have received direct support, including immediate intervention, follow-up care and coordinated help with NHS and community partners.
Earlier in 2026, c2c’s Kick4Kindness football tournament saw £5,000 raised for local mental health charities, including Basildon & Thurrock and Southend Samaritans.










